Queries & Complaints
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Process for Redressal of Investors Grievance
Helios Mutual Fund is committed to providing best in class service to our investors. Should you have any concerns or grievances, please get in touch with us via the following mechanisms. We will provide you with a grievance registration number for your reference, and will endeavour to address your concerns and/or grievances promptly.
Call or write to Customer Care
Toll Free No.
Monday to Friday: 9AM to 6PM & on Saturday: 9AM to 1PM (Closed on 2nd, 4th & 5th Saturdays, and all other non-business days)
Branches / Investor Service Centers: You can also walk-in to any of our branch offices nearest to you and our trained customer services staff would be glad to be of assistance. For a list of our branch offices, please Click Here
Call or write to our Investor Relations Officer
In case you are not satisfied with the response or the resolution provided, you may contact the Investor Relations Officer of Helios Mutual Fund
Mr. Vilas Solanki
(Investor Relations Officer)
Call or write to our Compliance Officer or CEO
If your communication was a complaint and you are still not satisfied with the resolution, you choose to approach our Compliance Officer or the Chief Executive Officer
Remedy through the Regulator viz.SEBI
Online Resolution of Disputes through Conciliation / Arbitration (Smart ODR)
You may first take up your grievance by lodging a complaint directly with Helios Mutual Fund (Refer Level 1 and Level 2 above). If the grievance is not redressed satisfactorily, then you may, in accordance with the SCORES guidelines, escalate the same through the SCORES Portal in accordance with the process laid out therein. After exhausting all available options for resolution of the grievance, if you are still not satisfied with the outcome, you can opt for online resolution of dispute through Conciliation/Arbitration on SMART ODR Portal at smartodr.in.
For SEBI Master Circular on ODR, please click here.